Terms and Conditions

1.¿ How to Buy?:

 

A) You can buy our products, from our website at any time, Monday to Sunday.

To make your purchase from our webshop, you must:

Register as a user and use the cart or provide us with the required data that will be asked during the process.

Once we get your data, you make the form of payment and shipping your order will be processed. Orders will be processed in order of entry from 10:00 am to 13: 30H pm on weekdays and then sent by courier days.

If you want to purchase by phone or personally attend you can contact our commercial department. Tel. 671 884 741.

You can place your order, if desired, by email. Send an email stating your details, name, phone, address, method of payment and desired article, to the following email address: liquidacionesmoteras@liquidacionesmoteras.com

 

B) All delivery times indicated on our website are estimates and in no case be entitled to claim or compensation in case of delay.

Pued check shipping conditions, click here

 

C) Information on several products: The customer must take into account that several of the products belonging to the Mt, HJC and Scorpion mark may take longer to serve that indicated in the only form of delivery: Urgent shipping 3-5 estimated working days * (Spain and Portugal) and 3 to 7 estimated working days * (Other countries) In these products, the delivery time could range from 3 to about 8 days. If you have any questions, contact us before ordering.

Note on "Products with special conditions" *: The customer must be aware that, in addition to that indicated in the previous paragraph, also certain products have a fixed delivery time than indicated in the only way Shipping selectable on our website "Urgent shipping 3-5 estimated working days * (Spain and Portugal) and 3 to 7 estimated working days * (Other countries) The estimated delivery time of these products will be 3 to 9 working days. For these products you will not be accepted payment by cash on delivery. Products marked with this fixed delivery time will be called "products with special conditions" and indicated as such in the actual description.

.A Light of the above, the customer should be aware that several products belonging to the brands indicated above may take longer to be delivered to that indicated in the only way Shipping selectable on our website, "Urgent shipping 3-5 estimated working days * (Spain and Portugal) and 3 to 7 estimated working days * (Other countries)* (Other countries). and that products designated as" products with special conditions "fixedly take between 3 and 9 working days estimated to be delivered.

 

D) In any case, there may be many factors that influence and lengthen the delivery time of an order. All delivery times indicated on our website are estimates and a guideline so in any case be entitled to claim or compensation in case of delay.Whatever the reason, if within a maximum period of one month the customer does not receive the requested product, our company will make a full refund of the amount paid in your order. If you have any questions please contact us.

 

E) ship to Spain (except Canary Islands, Ceuta and Melilla), Portugal (Peninsula), Italy, England and France.

No shipping to the islands, except Baleares are made.

 

F) For questions, process or problem that may arise between the client / company business relationship, it is mandatory and exclusive use communication via email.

The customer can choose to call, send whatsapp or leave voice messages for your queries or procedures, but these methods of communication will not be valid and binding to no effect because it is not possible to adequately address all inquiries received by these means.

Emails will be reviewed during normal business hours in order of entry. For legal purposes any procedure, consultation or management that has not been correctly sent to our email will not be considered valid. The customer must be aware that emails may take up to 24 / 48H approximate working to be addressed.

Order and delivery feedback:
In this section of the order the customer can indicate to our company, comments on your order, delivery, etc. However, our company may ignore them, without obligation to notify the client, if the indicated requests are not adjusted, violate or are incompatible with the terms and conditions explained here. In these cases, if the order is properly processed by the customer, our company will give it as valid, being sent, according to the terms here exposed, to the address provided in said order.

 

2. Data and payment methods:

 

A) The forms of payment accepted are usually: Bank transfer, Paypal, credit card or COD.

 

B) BANK TRANSFER:

The concept must indicate the order number or full name of the person performing in order.

Once confirmation of income obtained from our own bank, banking via SMS, email, or other document attesting that the transfer was successful, we will make delivery to your address

No order shall be issued without confirmation of cash deposit into our bank.

Orders received having chosen as a payment method transfer have within 5 working days at most to make the relevant payment. After this time, the company will cancel that order. In case the payment deadline expired order is received, the company will have no obligation to submit it, making the return of the payment minus administrative fees to generate such return.

 

Bank data

Bank Name: Abanca

IBAN: ES94 2080 0414 7130 4000 4446

BIC: CAGLESMMXXX

Account holder: solpacarsport sl

 

 

C) PAYPAL:

You can pay your purchase using Paypal as a payment method.

This payment generates a commission based on the price of the product.

 

D) CONTRAREEMBOLSO:

This method of payment creates a commission based on the price of the product.

Once you place the order will send the item. You must pay all cash purchase stipulated in the order, at the time of delivery.

When ordering cash on delivery, the customer agrees that he or a person designated by him pick up the package, understanding and assuming the damage that non-acceptance of such shipment to our cause.

Responsible for managing the collection is the shipping company that will deliver the package.

COD orders will be subject to approval by the company. Our company reserves the right to cancel any order against refund, if deemed appropriate, according to assessments and criteria for each specific order. If a request is denied, the customer will be notified by mail as soon as possible, the cancellation of the order. The customer may place a new order by selecting another form of payment other than cash on delivery payment.

 

E) CREDIT / DEBIT:

We accept payment by Debit / Credit through the 100% secure platform Redsys without any commission added.

Payments are made in the own security platform Redsys, our company does not have access to any data of customers.

 

F) Company:

trade name in this website: Liquidations moteras

Fiscal Name: Solpacarsport sl

CIF: B32442055

 

 

3. Delivery of items:

 

A) Express Delivery 24 / 48H * Weekdays:

Once you have completed the payment, we will send as soon as possible.

Orders received after 13:30 will be processed the next business day.

If for some reason there was no stock of the chosen product, we will inform you accordingly. In these helmets, moteras liquidations will offer the possibility of a change for a similar or will make a full refund of your purchase item. A failure of stock in no case shall entitle claims or compensation of any kind.

95% of shipments are delivered at the specified time or earlier.

In smaller local authorities as villages, hamlets, villages ... and depending on delivery service or the various factors or difficulties that may arise, May take longer to be delivered. Deliveries are made on weekdays. National local holidays, bridges or holidays like Christmas etc. They can make deliveries delayed.

Delivery times are estimates and in no case be entitled to claim or compensation in case of delay. Whatever the reason, if within a maximum period of one month the customer does not receive the requested product, our company will make a full refund of the amount paid in your order. If you have any questions please contact us.

Customer agrees that he or other designated person are at the address indicated to receive the package. In case of failure to deliver the package the first time, the carrier will try again. If it fails to deliver the order and this is refunded us they deducted customer, the amount to be returned, all shipping and handling caused to our company. This rule also applies in the case of non-acceptance of the order by the customer.

The transport company delivers the goods according to their own schedules, there is no possibility to set a specific time of delivery.

The shipping company may call a client at its own discretion but are not required to do so.

If after the estimated delivery time did not receive the order, you must notify our company via mail. After reading the statement, we review the status of your order to verify possible incidents.

 

B) Urgent shipping 3-5 estimated working days * (Spain and Portugal) 

For countries sending  shipping conditions are the same.

Delivery times are approximate and in no case be entitled to claim or compensation in case of delay. Whatever the reason, if within a maximum period of one month the customer does not receive the requested product, our company will make a full refund of the amount paid in your order. If you have any questions please contact us.

Orders received after 13:30 will be processed the next business day.

95% of shipments are delivered at the specified time or earlier.

In smaller local authorities as villages, hamlets, villages ... and depending on delivery service or the various factors or difficulties that may arise, May take longer to be delivered. Deliveries are made on weekdays. National local holidays, bridges or holidays like Christmas etc. They can make deliveries delayed.

If for some reason there was no stock of the chosen product, we will inform you accordingly. In these helmets, moteras liquidations will offer the possibility of a change for a similar or will make a full refund of your purchase item. A failure of stock in no case shall entitle claims or compensation of any kind.

If after the estimated time did not receive the order, you must notify our company via mail. After reading the statement, we review the status of your order to verify possible incidents.

C) Information on several products: The customer must take into account that several of the products belonging to the Mt, HJC and Scorpion mark may take longer to serve that indicated in the only form of delivery: Urgent shipping 3-5 estimated working days * (Spain and Portugal) and 3 to 7 estimated working days * (Other countries)*. In these products, the delivery time could range from 3 to about 8 days. If you have any questions, contact us before ordering.
Note on "Products with special conditions" *: The customer must be aware that, in addition to that indicated in the previous paragraph, also certain products have a fixed delivery time than indicated in the only way Shipping selectable on our website "Express Delivery Weekdays estimated 24/48 H *". The estimated delivery time of these products will be 3 to 9 working days. For these products you will not be accepted payment by cash on delivery. Products marked with this fixed delivery time will be called "products with special conditions" and indicated as such in the actual description.
.A Light of the above, the customer should be aware that several products belonging to the brands indicated above may take longer to be delivered to that indicated in the only way Shipping selectable on our website, "Express Delivery Weekdays estimated 24/48 H * "and that products designated as" products with special conditions "fixedly take between 3 and 9 working days estimated to be delivered.

4. Error in shipments :

A) Alleged error size, model or color:

All products are checked before being sent to the client, but there is always the possibility of failure. In the event that a customer receives a product in one size, color or different reflected on the delivery note or invoice of purchase model, you must communicate in writing to our email, indicating what the error is. Once it is verified that really is our error is properly notify customer of the procedures to be followed. In these cases our company will collect the product at the customer's home. The product must be in perfect condition, have not been used and present all the labels. Box product must be in perfect condition and have no labels outside our company or duct tape or anything else that may deteriorate and must be delivered properly packed with paper, plastic or the like. It is the duty and responsibility of the customer and not the transport company, properly pack the box. The transport company is not responsible for the collection of a poorly packed package in which transport their own labels can deteriorate the product box. The customer has to deliver the protected box to prevent this from happening. Once the product arrives at our facilities and the truth of what happened will check will be sent to the customer right article. All shipping charges will be generated in these transactions on account of our company. If there is a failure of stock and can not be equal to shipping a product purchased, the ability to exchange it for a similar or perform full refund of your purchase will be offered. A failure of stock in no case shall entitle claims or compensation of any kind. An error, model or color size in no case be grounds for product return. If the customer wants to make a return, you can make once you receive the right product at home following the procedures laid down for this purpose. In these cases the time of 14 days will be counted from the day you receive the correct product. The customer should be aware that the photos displayed on the website are pictures provided by the suppliers themselves so they can be small aesthetic differences between the photo and the product received. There is also the possibility of an error in the product description. These assumptions are taken into account if the error could really cause real confusion in the customer's purchase. In any case, if you have any questions before ordering should contact our company. If after receiving the product is found that the error has not been of our company and the product is correct for sale, it will be understood as a return through no fault of our company, which will be refunded the amount of your purchase minus actual shipping costs incurred, and the costs of steps and procedures that could have caused. Also if the product shows signs of misuse or being manipulated by the customer, you are also deducted repairs in such a case may need.

 

B) alleged error of parts, accessories or attachments:

All products are checked before being sent to the client, but there is always the possibility of failure. In the event that a customer receive a product to verify that lacks any supplement, offered part or accessory that should contain the box, it shall notify in writing to our email. In these cases an internal investigation to check what the error was and why not sent him that component or accessory. Once it is verified that the mistake was ours, missing product prepaid customer will be sent. An error of this kind in no case be grounds for product return. If the customer wants to make a return, you can make once you receive the right product at home following the procedures laid down for this purpose. In these cases the time of 14 days will be counted from the day you receive the correct product. If after conducting research you can not conclude that the error was ours duly notified of this customer. In these cases each case is treated as one always trying to reach an agreement between both parties.

 

C) alleged error damaged product:

All products are checked before being sent to the client, but there is always the possibility of failure. When you receive a package shows that this is beaten or damaged, you will need to take pictures of it and send to our email. If a customer receives a damaged product must communicate in writing to our email. Once we receive news of it will proceed to ask the client all possible data and photos that can contribute. In these cases our company will collect the product at the customer's home. The product must be in perfect condition, have not been used and present all the labels. Box product must be in perfect condition and have no labels outside our company or duct tape or anything else that may deteriorate and must be delivered properly packed with paper, plastic or the like. It is the duty and responsibility of the customer and not the transport company, properly pack the box. The transport company is not responsible for the collection of a poorly packed package in which transport their own labels can deteriorate the product box. The customer has to deliver the protected box to prevent this from happening. Once the product arrives at our facilities and the truth of what happened will check will be sent to the customer right article. All shipping charges will be generated in these transactions on account of our company. If there is a failure of stock and can not be equal to shipping a product purchased, the ability to exchange it for a similar or perform full refund of your purchase will be offered. A failure of stock in no case shall entitle claims or compensation of any kind. A product error deteriorated in no case be grounds for product return. If the customer wants to make a return, you can make once you receive the right product at home following the procedures laid down for this purpose. In these cases the time of 14 days will be counted from the day you receive the correct product. If after receiving the product in our facilities is found that the product has been damaged by misuse customer to receive or has there been any malintencionalidad meanwhile, it will be duly informed of it happening to deduct the value of the porte shipping. The package will be retained in our facilities. This package can be sent back to the customer on delivery or the customer can send the carrier deemed to pick it up.

D) All of our orders are shipped properly reviewed but there is always the possibility of a fault in processing. In these cases our company, once the error notification via mail received at the reception, undertake the necessary steps to correct the error as efficiently and expeditiously as possible. A mistake in a shipment, whether the fault has been our company, transport company or user, does not entitle the latter to rebuke, defame or threaten our company.

If this happens, our company can file the case giving ended talks with the user and can take appropriate legal action.

 

5. Cancellation or cancellation of an order :.

A) Cancellation or cancellation of an order by moteras Liquidations:

The company reserves the right to cancel or cancellation of any order that for various reasons can be considered as a shipment of risk. In these cases the customer will be duly informed proceed to refund the full amount of your purchase. In the case of COD items the customer simply be duly informed of its cancellation. The basis for proceeding to the nullification or cancellation of an order will be individual to each customer and confidential.

 

B) Cancellation of the order by the customer:

No order can be canceled once it has left our factory.

If a client needs to cancel an order must write as soon as possible to our email. If the order is still found in our facilities will proceed to its cancellation and subsequent refund of your purchase.

If the order has left our facilities, you will be duly informed customer can not cancel it. Once the customer receives the product at home can make a return following the procedures provided for this purpose.

If the customer refuses to collect the product and this is returned to our facilities by the transport company, will be deducted from the amount of your purchase, all shipping costs incurred and expenses incurred procedures.

The customer must be aware that emails received may take time to be revised up to 24 working hours.

 

6. Guarantees and use :

A) The guarantees of the items we offer on our website, are what make by law the manufacturers themselves. All warranty claims must be made in writing and sent to our email within the time limits set by the law. We will reply telling them how to proceed. In case the warranty offered by the manufacturer does not cover repairs or replacement of a product due to misuse of the same by the customer, or as a result of factors unrelated to the actual manufacture of the product or other reasons which directly influence the warranty void caused either intentionally or wear factors, use etc. the product to the customer must pay all shipping and handling caused to our company forward.

 

B) Parts and spare parts for items:

All items offered on this website are new and self-assurance each manufacturer. Spare parts or parts that the customer needs will be requested directly from the manufacturer or distributor. The customer must be aware that certain items may be in liquidation of stock due to various factors that may, in the future, directly influence the limitation or even impossibility of a spare or replacement. The lack of spare parts or parts at any time be entitled to claim or compensation. For any questions please contact our company before placing an order.

 

7. Note on products :

A) All helmets screen, offered on our website are shipped with the transparent screen fitted as standard, unless otherwise specified written. Overwhelmingly, photos, helmets displayed on the web, are pictures of the studio where the product screen is usually black, gold etc. As indicated in this section, All helmets offered on our website are shipped with the transparent screen fitted as standard, unless otherwise specified written. The screens of different colors can be purchased directly from the web as the existing stock.

 

B) The photos of the products offered on our website are, at most, photography studio provided by the manufacturers. There may be slight aesthetic differences as variations in color tones, textures etc, between the original product and shown in the photo. For any questions please contact our company before placing an order. The photographs published in this Web are only for reference as they may not correspond exactly with the published product.

 

8. Returns or changes :

A) To tell how to proceed, any return or exchange must be informed by e-mail to:

 

liquidacionesmoteras@liquidacionesmoteras.com

 

B) If you want a refund of the purchase or change, you may do so during the first 14 calendar days. The article must be in perfect condition, unused and in its original packaging. Box product must be in perfect condition and have no labels outside our company or duct tape or anything else that may deteriorate and must be delivered properly packed with paper, plastic or the like. It is the duty and responsibility of the customer and not the transport company, properly pack the box. The transport company is not responsible for the collection of a poorly packed package in which transport their own labels can deteriorate the product box. The customer has to deliver the protected box to prevent this from happening. Once it verified that the item is in the same condition as we have sent the relevant payment will be made by the payment method best suited for this purpose.

 

C) Transportation costs and administration to generate a return borne by the customer. The transport costs will be calculated based on the location, dimensions, weight of the product and its characteristics. Our own contracted transport services will be used for pick-ups. Regardless of the offer have active on initial shipping of the product, returns always the value equivalent to the cost of initial shipment marked with a fixed value of 7 euros for Spain and Portugal will be deducted, and 14 € for Rest of countries. (This amount will be deducted from the postage already paid by the customer). We will not accept any receipt of packages that violate or do not conform to the terms explained herein.

 

D) changes in the size or model all shipping costs generated borne by the buyer.  The transport costs will be calculated based on the location, dimensions, weight of the product and its characteristics. Our own contracted transport services will be used for pick-ups. The article must be in perfect condition, unused and in its original packaging. Box product must be in perfect condition and have no labels outside our company or duct tape or anything else that may deteriorate and must be delivered properly packed with paper, plastic or the like. It is the duty and responsibility of the customer and not the transport company, properly pack the box. The transport company is not responsible for the collection of a poorly packed package in which transport their own labels can deteriorate the product box. The customer has to deliver the protected box to prevent this from happening.

If you receive the original product box sent spoiled or damaged the company reserves the right to non-acceptance of the product due to the damage this causes us on the subsequent sale of that item to another customer. We will not accept any receipt of packages that violate or do not conform to the terms explained herein.

 

E) Whether the case of a refund, change the size or model, if the item received presents misuse by the customer, gets hit or improperly packaged causing damage in the original box, the customer must pay shipping charges and if repairs as necessary. All returns or exchanges of products must be processed through our company. No package received will be accepted. In case of arrival at our facilities, a package whose change or return has not been processed correctly, can be returned to the sender with costs at your expense.

 

F) It is very important to respect each and every one of these indications as no items that violate our policies returns will be accepted.

 

9. Reviews, translations and typographical errors :

A) The translations made in this website to languages ​​other than Spanish, are performed automatically by a program. Possible errors of translation, the Spanish text is only as valid will.

 

B) In front of typographical errors contained in this Web; features articles, photos, specifications, etc. The company is not liable for damages that they may cause them. If you have any questions please contact us before ordering.

 

C) Our company can review and change prices, pictures, descriptions, conditions, etc. displayed on our Website at any time and without notice.

 

10. Situations of discomfort or lack of conformity and rules of use :.
A) In any situation that causes discomfort or lack of conformity to a user, whatever the reasons, our company will try to give a solution as soon as possible. All users will be treated in a polite manner, trying at all times to explain, clarify and help solve, as far as possible, the case in question. If in spite of this the user, rebukes, slanders, or threatens in any way, whether written or verbal, to our company or to the persons who work in it, all conversations with him may be terminated, regardless of the case or Reason that was being treated. In these cases, any process or management that might be active in relation to the case to be treated may be stopped or canceled. Likewise, the pertinent legal actions may be taken.

B) For any controversy that could arise between the relationship customer, company; We have exclusive and binding jurisdiction over Ourense, with the express exclusion of any other competent court.

C) The User is obliged to use the Website as well as all its content and services in accordance with what is established in law, morality, public order and in this document. Likewise, it is obliged to make appropriate use of the services and / or content of the Website and not to use them to carry out illegal activities or constitute crimes, that infringe the rights of third parties and / or that violate the regulation on intellectual and industrial property , Or any other rules of the applicable legal order.
The User agrees to hold Solpacarsport SL harmless against any possible claim, fine, penalty or penalty that may be required to be incurred as a result of the User's failure to comply with any of the above mentioned usage rules, and Solpacarsport SL reserves the right To request compensation for damages and damages that correspond to him.
Solpacarsport S.L reserves the right to prohibit any User who violates the rules and obligations established in this document, the use of the services offered through the Website.

D) If any clause included in this document is declared totally or partially null or ineffective, such nullity or ineffectiveness will only affect that provision or the part thereof that is null or ineffective, this document remaining in all other matters and Such provision being considered wholly or partly not included.

 

12. Privacy Policy and Cookies:

 

In compliance with the provisions of Organic Law 15/1999, of December 13 and for the purposes of the provisions of the European Regulation 2016/679 of the European Parliament and the Council of April 27, 2016 on the Protection of Personal Data, informs you that this Privacy Policy establishes the terms in which Solpacarsport SL uses and protects the information that is provided by its users when using your website. Solpacarsport SL is committed to the security of its users' data. When we ask you to fill in the fields of personal information with which you can be identified, we do so by ensuring that it will only be used in accordance with the terms of this document. However, this Privacy Policy may change over time or be updated for what we recommend and we strongly encourage you to review this page continuously to ensure that you agree to such changes.
 
Information that is collected
Our website may collect personal information, for example: Name, contact information such as your e-mail address and, when necessary, specific information may be required to process an order or make a delivery or billing.
 
Contact Form
Purpose: Answer queries.
 
Treatment: The data collected in the contact form will be used statistically and will not be sold or sold to third parties, nor used for advertising purposes.

Forms: Evaluations, Recommend, Ask questions and the like:

Purpose (Valuations): Rate and rate our products or services.

Purpose (Recommend): The user may recommend a product or service from our website to a friend, family member, etc.

Purpose (Questions and similar): Answer specific queries about products or services on our website.

Treatment: The data collected in any of these forms will be used statistically and will not be sold or sold to third parties, nor used for advertising purposes.

 
Use of the information collected
Our website uses the information in order to provide the best possible service, particularly to maintain a registry of users, orders if applicable, and improve our products and services. It is possible that periodic emails will be sent through our site with special offers, new products and other advertising information that we consider relevant to you or that may benefit you, these emails will be sent to the address you provide and may be canceled. anytime.
 
Solpacarsport SL is highly committed to meet the commitment to keep your information safe. We use the most advanced systems and update them constantly to ensure that there is no unauthorized access.

How long do we store your data?


The personal data provided by users of this website, will be retained only for the time necessary for the realization of the purposes for which they were collected, provided that the commercial or contractual relationship is maintained.

All our clients may request the deletion of their data from our files, keeping the data only to meet possible legal responsibilities and for the minimum period legally established.

 
cookies
A cookie refers to a file that is sent for the purpose of requesting permission to be stored on your computer, when accepting said file is created and the cookie then serves to have information regarding web traffic, and also facilitates future visits to a website recurrent. Another function that cookies have is that with them the web can recognize you individually and therefore provide you with the best personalized service on your website.
 
Our website uses cookies to identify the pages that are visited and their frequency. This information is used only for statistical analysis and then the information is permanently deleted. You can delete cookies at any time from your computer. However, cookies help to provide a better service to websites, you are not given access to information from your computer or from you, unless you want it and provide it directly. You can accept or deny the use of cookies, however most browsers automatically accept cookies because it serves to have a better web service. You can also change the configuration of your computer to decline cookies. If they decline, you may not be able to use some of our services.

 
Control of your personal information
At any time you may restrict the collection or use of personal information that is provided to our website. Each time you are asked to fill in a form, such as the user registration form, you can check or uncheck the option to receive information by email. In case you have marked the option to receive our newsletter or advertising you can cancel it at any time.
 
Solpacarsport SL will not sell, assign or distribute the personal information that is collected, unless required by a judge with a court order.
 
Customers of Solpacarsport SL may at any time exercise the rights of access, rectification, cancellation and opposition, communicating in writing to our email address liquidacionesmoteras@liquidacionesmoteras.com
 
Solpacarsport SL reserves the right to change the terms of this Privacy Policy at any time.

13. Mandatory requirements to buy :

In order to place any order on our website, the acceptance, voluntarily and intentionally, of these general conditions is mandatory. By using this website, you acknowledge that you are of legal age (+18 years old) in full faculties and guarantee the veracity and accuracy of the information provided, understanding that by checking the box "I have read and accept the general conditions". These conditions have been understood and accepted in the terms explained here.

"last update on 27/05/18"